Refund policy

If you are not satisfied with your purchase you have 30 days to make a return after delivery was received. 

To start a return, email martha@fuglyshoes.net with the order number in the subject,  and provide the reason and any relevant photos. Once approved you must send the items self paid to the following address: 

Fuglyshoes.net
Box E 2897
Oder 20
2491 DC, Den Haag, Netherlands

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at martha@fuglyshoes.net. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable item
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at martha@fuglyshoes.net.